judyjean on Jun 16, 2020
1 stars

I ordered 10mm Turquoise Bauble Beads Hollow Filigree Beads from Jewelry-Findings-Supplies “Nadin” via AirFire and receive Dark Green ones (three 10mm and one 12mm with an eye pin in it). Per her site I was to use PayPal and was also charged an International Service Charge, which shocked me because she is located in New York. Not only that, but after weeks of no replies via my messaging her through Airfire regarding the shipping date of my order, I found her email on the order confirmation receipt. She replied to that. She told me that she has an “overseas Paypal, so still under the mask of living in New York. However, when beads finally arrived, they were dark green, not turquoise. I emailed her and copied in Artfire for a refund. She let me know that this is turquoise and would not refund me until the beads were returned at my expense. She did not acknowledge the wrong sized bead in the order! Because the error was hers, I requested a self-address, prestamped label, which she wouldn’t do. That’s when I did some more digging and discovered her site states she is located in the United States, but her address on the order confirmation receipt listed an Israel address. New York is the address of ShipEtZe LLC, a shipping service. I emailed her and Artfire that I wanted the full refund. Again, she would only do it if I returned the beads first. Airfire copied me in on an email to Nadin stating she needed to comply, or they would remove her shop. I then got the refund for the beads right away but not for the International Service Charge. I did not return these wrongly sent beads and will never purchase from her shop again. Her photo is classy, glamorous, beautiful and trusting. Her actual website is classy and upscale. Who would question it? But the grammar was atrocious in her emails! BBB has numerous complaints of nonrefunded customers due to errors on her part. So sad and disappointing.
Patron129202 on May 17, 2015
5 stars

These are lovely. Thank you for taking the time to work with me.
Patron126220 on Jul 8, 2014
5 stars

Thank you very much...:-)
craftsofthepast on Jan 13, 2014
5 stars

Beautiful product and perfect service.
Patron236505 on Dec 23, 2013
5 stars

great thanks
5 stars

Patron209577 on Jul 23, 2013
0 stars

I'm sure I would love these charms as much as I love my others if I ever GET them. Ordered these almost 3 months ago and have yet to receive them.
lovebeadsdesigns on Oct 17, 2013
5 stars

Love the products
Patron136939 on Oct 24, 2012
5 stars

stonemountainjewelry on May 15, 2012
5 stars

Nadin, I just received my order today and I am thrilled with the quality of your work! I can't wait to design with these findings. They are so pretty and different! Thank you very much! Considering they traveled all the way from Israel to the USA and it only took a few weeks, isn't that bad. Thank you for the discount and savings on shipping also.
SomewhitherArts on Mar 18, 2015
5 stars

UniquelyYours12 on Aug 18, 2012
4 stars

wiresNpliers on Feb 19, 2012
5 stars

Everything arrived very quickly, great service, beautiful! Thank you so much!