1. BELOW IS FEW REASONS YOU CAN’T RETURN YOUR ITEM OR CANCEL YOUR ORDER:
+ You have chosen the wrong size, wrong color, and wrong type of items.
+ Your order was placed 12 hours ago
+ The image quality in an item is considered good
+ Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
+ You want a refund/ return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
+ You did not pay customs fee (if required) for your order so it cannot be delivered to your address.
+ Your order did not arrive due to exceptional circumstansces outside the control of [tên web] (i.e. not cleared by customs, delayed by a natural disaster).
+ Other exceptional circumstances outside the control of [tên web]
* NOTE: The Process Of Operating System
+ Step 1: Customer place order
+ Step 2: Our process order and printing ( 6 – 10 business days )
+ Step 3: Packing goods and delivery for the customer by UPS, USPS, DHL… ( 15 – 20 business days )
If your order has been over 12 hours we can’t help you cancel your order because your item was processed. But you can email us. If it still processing, we will contact our factory to cancel for you. Please sympathize with us for this inconvenience. It is difficult to sell to someone who has the right choice. Any excuse from us, we will make you another one. We always want to bring you the best products, the cheapest with the fastest delivery time. Hope to receive your sympathy and support in the future.
EXCEPT FOR THE ABOVE REASONS PLEASE CHECK THE RETURN GUIDELINES BELOW:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To return your product, we require a receipt or proof of purchase, you should mail your product to address: firstname.lastname@example.org
Please do not send your purchase back to the manufacturer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us before returning an item and always include your order number in the package with the returned item.
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
+ The product was purchased in the last 30 days
+ The product is unwashed, unworn, and unused
+ The product itself or the printing is defective OR the final product is different than the one you ordered.
Original condition is considered as any merchandise that is unworn, not-used and has not been washed and/or put in a dryer for any reason. The item(s) must also not smell strongly of smoke and/or body odors of any type, are not covered in pet and/or human hair, and are not stained or damaged in any other way. All original sewn in or hang tags must still be intact.
* IMPORTANT NOTE:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart on each product page. Just click on the Product Details link to find your best fit!
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
2.2) REFUNDS (if applicable):
Since 10 - 15 business days from the purchase date, you will receive the tracking shipment code, if you did not receive any update for the shipment in 30 days you can request a full refund for your order via Paypal or Stripe.
PayPal refunds will be instantly credited back to the PayPal account used for the original payment, but credit card refunds can take up to one billing cycle for the funds to appear back in your account. This can take three to four weeks, though it usually doesn’t take that long.
If your refund still hasn’t been applied after you receive your next bill, please let us know via the Contact Us page and we’ll be happy to resolve that for you.
* LATE OR MISSING REFUNDS (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
2.3) ORDER MODIFICATIONS OR CANCELLATION:
After your order has been placed, you have 12 hours to contact our customer service and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.
2.4) DAMAGED/INCORRECT ORDER:
At TEEFUNNY Store
Store, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing, or incorrect product. Thankfully it is rather unusual! But, if it is the case.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print, or the damaged area of the item. Please contact us by email at firstname.lastname@example.org and one of our helpful support staff will organize a replacement or a refund for you!
2.5) ORDER NOT RECEIVED:
If you did not receive the product within the guaranteed time (30 days not including 3 – 10 business day processing), please contact one of our heroes through our contact us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
2.6) EXCHANGES (if applicable):
Because our products are custom printed and unique to each product. We only printed products when the customer placed the order.
Customer satisfaction is always our top priority, as long as you contact us within 30 days of receiving your order according to tracking notification, we are here to make things right.
If for any reason you would like to exchange your product, please contact us first via email: email@example.com
1. If we deliver the wrong size, colors or the packages are damaged, we will reship your new product without any additional charges and you can keep that item as an apology from us for the problem you’ve suffered.
2. If we deliver correct items but you’re not satisfied with them (pretty small or large,…). We’re offering 2 options:
- You can keep your item: You just need to pay a small Exchanging fee (please contact us for further information) and we will send you a new item of a new size. You do not need to return your package.
- If you do not want to pay that fee, you will have to return the item at your own expense and the item has not been used, worn, washed, or damaged. The item must include its tag. We will deliver a new one right after we receive your returns.
Please review our size chart on product page details before adding to the cart
We only replace items if they are defective, damaged, poor-quality printing, or incorrect product. Any question email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
* Have any question, please contact us at email@example.com