Your purchase will be shipped to the address provided during checkout.
WITHIN THE US:
Standard shipping method on all domestic orders is USPS priority mail shipping. Quicker shipping methods are available upon request for an additional fee.
OUTSIDE THE US:
Standard shipping method on all international orders is USPS express mail shipping. Although the price is higher, this method includes insurance, tracking information, and more reliable delivery projections.
Please keep in mind that there are prohibitions on the import of jewelry into some countries and that import taxes may occur within your country. I ask that you inquire about these issues within your country prior to purchase. Coverage of all import fees, customs, duties, and taxes will be the sole responsibility of the buyer. Please note, requests for alterations to customs declaration forms (i.e., requests for packages to be marked as "gift" or with a lower value) is illegal for US business owners. If I were to get caught doing so, the legal responsibilities (fines, etc.) would rest solely on me, and for these reasons I must respectfully decline to honor such requests.
Lastly, international buyers should allow extra time for delivery, as items can sometimes be delayed by the customs clearance process.
Thank you for your understanding on this matter.
REFUNDS AND EXCHANGES
We want your purchasing experience to be positive. We are a small personal business, so if you have any concerns, questions, or requests, please contact us and we'll do what we can, within reason, to try to make you happy. Your satisfaction is very important to us, and we always keep this in mind in all transactions.
Due to the custom and handmade nature of each item, we do not offer the option of returning an item for a full refund. Every item created represents an investment of materials, time and energy, and typically can not be resold. We take pictures that we believe appropriately and accurately represent the items for sale. If you have questions or concerns about this, please contact us for any further details you require before making a purchase. If your item has not yet shipped, a full or partial refund may be possible. Please contact us for information on this.
• We guarantee that you will receive the ring(s) in the size(s) you ordered. In the event that a mistake is made, i.e., you receive a different sized ring than what you ordered, a correct replacement will be provided free of charge and we will cover the shipping for the return of the original ring as well as shipping for the replacement to be sent to you.
• In the event that you order a size that does not work for you, you may request an exchange (only one per original transaction, so an exchanged ring cannot be exchanged again). Please send us an email first to let us know what's going on and then send us the ring in new, unused, and unworn condition. The remake fee is 50% of the original price of the ring – this covers the cost of the remake and return shipping.
• The exchange privilege will be VOID if you elect to have your ring engraved. In other words, we cannot accept any kind of exchange for a ring that has been engraved, so please be positive about your size prior to ordering. If you'd like, we can send your ring out to you before it has been engraved it and then you can send it back for engraving after you've verified its fitment; however, you will be responsible for shipping charges both ways. By purchasing engraving, you are acknowledging that you agree to these terms.
• Because titanium and alternative material rings cannot be re-sized, exchanges require that an entirely new ring to be made. Having to make an exchange takes extra time and money, so it's very important to obtain verify your sizing before placing your order. Also, please note that remakes will be subject to the same lead time as all other rings.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - ARTFIRE
Our store is hosted on ArtFire.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through ArtFire’s data storage, databases and the general ArtFire application. They store your data on a secure server behind a firewall.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
We do not store, share, or track any personal financial information. All transactions are via third party payment processors using the latest encryption and security technologies.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.