Terms and Conditions
Thank you for using our products and services. Please read carefully the following Terms and Conditions before making purchases of our products and using this website. By accessing or using any part of the site, you agree to be bound by the following Terms and Conditions.
We sell handcrafted furniture and home décor accessories, which are made using traditional methods and natural materials. Due to their handcraft origin our products are subject for slight variation between the product image(s) and the product you receive. This is the part of originality and uniqueness of the materials used and the hand-made work of our artisans.
We try to ensure that all colours are displayed accurately, however the colours might appear slightly differently on different displays and screens. The shade of colour from screen to screen is not a fault or error.
We try to ensure that all the products on our website are accurately described. Unfortunately, on some rare occasions it is possible that our website will contain errors, and we reserve the right to correct any errors or inaccuracies at any time, whether before or after you have placed an order.
CURRENCY AND PRICING
All prices shown on our website are in US dollars. Prices of products and any charges and taxes displayed on this website are intended to be current at the time of issue, but may change any time and are subject of availability.
All prices are exclusive of any delivery charges which are displayed in the checkout process prior the payment.
All prices displayed on the website are inclusive of Goods and Service tax applied at the rate of 10%. It will be your responsibility to pay any other taxes, duties, liabilities that may be imposed by any governmental agency, including without limitation, any custom duty, goods and services taxes or any value added tax imposed on any product or services ordered by you from Vdecor.
Member/commercial client discounts cannot be used in conjunction with any other promotions or coupons.
We make every effort to ensure that our pricing is correct and up to date. In the event that the price of your purchase/s is higher than that quoted on our website we will contact you immediately by email or phone to advice of such and to gain your permission to proceed with the order. Should you not wish to proceed with your order you will be offered a full refund.
If you liked ay of our products and would like to make an order, please follow the bellow steps:
Simply place your order in your shopping cart and add your delivery postcode. The shipping calculator will then review your postcode to determine the delivery charge.
At the checkout you will be asked to complete certain information and expressly agree to these Terms and Conditions before proceeding to the secure payment getaway.
For payments by credit card you will be redirected to the secure OnePay Credit Card Payment Getaway to complete your payment. Please note, Vdecor will not process your order until full payment has been received by us.
Once your order has been complete your shopping cart will be cleared for the future transactions.
Once the order is placed, you will receive the email confirming that we have received your order and processed payment. This email does not guarantee that product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email letting you know that your product(s) has/have been dispatched.
In the unlucky event that a product is not available, we will contact you within 24 to 48 hours by email or phone to advice you of the item/s not in stock and discuss the estimated time of arrival or alternative product (if available).
If you have paid for an item/s that have subsequently sold out or are not available and you do not wish to proceed with your order you will be offered a full refund or store credit.
If delivery of an order will result in unacceptably high freight charges to Vdecor, we reserve the right to contact you to request further shipping fees or to cancel an order prior to dispatch. If we cancel your order in these circumstances we will issue a full refund to you.
We reserve the right not to accept your order in the event that we are unable to obtain authorization for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within these Terms and Conditions. We reserve the right to refuse to process our service to anyone at any time at our sole discretion.
1. Payment options
We accept payments by Visa, MasterCard, American Express and Paypal. Once you confirm the order you can choose to either pay by credit card or you can be directed to the PayPal websites, where you can pay with your PayPal account.
Bank transfers are also accepted. For processing payments via bank transfer please ensure that your order number is included as the Reference Number within your payment details area. This will assist to identify and process your order faster.
Please note, the international bank transaction fees are not included to the price of the product, it is advised to use this payment method for customers located in Vietnam or for commercial customers.
If you have any questions or concerns, please contact us at firstname.lastname@example.org or call (+84) 977 860 338.
2. Payment Security
Your privacy and payment security are important for us. All our online payments are processed using OnePay Payment Getaway, which is the most trusted in reliable in Vietnam and meets standards of international financial system such as PCI DSS of PCI Security Standards Council, 3D-Secure of Visa, MasterCard and JCB.
We use industry standard encryption to keep your personal information secure throughout the payment process. We do not permanently store your credit card or bank information.
In an effort to prevent fraudulent use of credit cards or other payment options, we will undertake reasonable efforts to validate the legitimacy of the order and payment method. This process may include requesting proof of identity and a formal check on. However, we do not guarantee that we can prevent the fraudulent use of such information by unauthorized third parties. We will not be liable for any damages or losses (whether direct or indirect) caused if your card is used fraudulently.
We are committed to providing exceptional customer service and quality products. We endeavor to describe all items as accurately as possible through our product photos and descriptions. We also check all the items before sending them. However in some cases if you are not happy with the item you have received please contact us within 48 hours after you received your order at email@example.com and follow our return and refund policy below.
By using this Website you warrant that you are over 18 years old and are not legally prohibited from entering into a binding contract.
You understand that your information (not including credit card information) may be transferred unencrypted and be transmitted over various networks and/or changed to be adapted to technical requirements of connecting networks or devices.
The material on this website is provided for general information only and shouldn’t be used as a sole basis for making decision.
We aim to update our website regularly, and may change content at any time. We will not be liable to you or any other third party by reason of our withdrawing any item and/or removal any materials or content from our website.
You must not use this website for unlawful purpose and you must not:
- Transmit via the Website any information which is breaches any laws and regulations or infringes a third party’s rights.
- Knowingly transmit to the Website any viruses, worms, Trojan horses and/or other harmful codes.
- Tamper with or obtain access to this Website or any component of this Website.
- Use or disclose another person’s personal information such as name, username, password and other details without their permission.
- Impersonate any other person including but not limited to, a registered user of this Site or an employee of Vdecor.
- Misrepresent the identity of a user or use a false e-mail address.
- Collect or harvest information regarding other users of the Website for any reason.
- Conduct fraudulent activities.
- Use the website otherwise than in accordance with these Terms and Conditions.
We are the owner or licensee of the intellectual property in the content on our Website including, but not limited to, text, graphics, logos, trademarks, design, icons, sound recordings, video relating to our Website. You are not permitted to modify, copy, publish sell and distribute any of the content from our Website without our prior written permission.
LINKS TO THE THIRD PARTY
This Website may contain links or references to third party sites. These links are provided for your convenience, however the content on third party websites is out of our control and we are neither responsible nor liable for the accuracy, legality, safety and security of the content of third party websites.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us certain specific submissions, such as your user feedback , product reviews, suggestions and proposals and other materials, you agree that we may at any time without restriction edit, copy, publish, translate and otherwise use these the comments you have submitted to us. We are obligated to maintain any of your comments and material in confidence.
We may monitor, edit or remove content which users leave on our Website if it violates any Laws, any rights of the third party or our Terms and Conditions.
You are solely responsible for any comments you make and their accuracy.
You are not permitted to use a false email address, pretend to be someone other than yourself or otherwise mislead us or third-parties as to the origin of your comments.
Vdecor is not liable for any delays in performing its obligations caused by circumstances beyond our reasonable control, such as but not limited to fires, explosions, earthquakes, drought, tidal waves and floods, war, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilization, requisition, or embargo, rebellion, revolution, insurrection, or military or usurped power, or civil war, riot, commotion, strikes, go slows, lock outs or disorder, pandemics, or acts or threats of terrorism.
We will endeavour to perform our obligations as soon as possible within a reasonable extension of time.
We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. In the event these Terms & Conditions or your membership or account are terminated. The restrictions regarding intellectual property matters, the representations, indemnities, limitations of liabilities and/or other of your obligations, which by their nature should survive termination, will survive termination.
CHANGES OF TERMS AND CONDITIONS
We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to periodically check this page for changes. Your continued use of the website and purchasing our products following the posting of any changes continues acceptance of those changes.
Terms and Conditions last update: August 2020